Emergency Line:0725 282 285 · 24/7 Available
elevator2021@gmail.com P.O. Box 96096-80100, Mombasa

About Elevator Expert

Permanently stationed on the Kenyan Coast — delivering excellence in elevator maintenance, repair, and installation since 2016.

Elevator Expert Team
10+
Years of Excellence

Your Trusted Elevator Partner on the Kenyan Coast

Founded in 2016, Elevator Expert was born from a simple observation: businesses and residents along the Kenyan Coast were tired of waiting days for elevator technicians to fly in from Nairobi. We changed that by establishing a permanent, fully-equipped base in Nyali, Mombasa.

Today, we are the Coast's most trusted name in elevator solutions — serving hotels, hospitals, residential complexes, and commercial buildings from Mtwapa to Likoni with rapid response times and uncompromising quality.

200+

Lifts Serviced

98%

First-Visit Fix

24/7

Emergency Support

Our Mission

To deliver rapid, reliable, and affordable elevator solutions across the Kenyan Coast — eliminating downtime and ensuring passenger safety through locally-based, KEBS-certified expertise.

Our Vision

To be the undisputed leader in elevator maintenance and installation along the entire coastal region, setting the standard for response time, transparency, and technical excellence.

What Drives Us

Our Core Values

Safety First

Every job meets KEBS and EN 81 standards. We never compromise on passenger safety or regulatory compliance.

Rapid Response

Living and working on the Coast means we're always nearby. Average emergency arrival time: under 60 minutes.

Transparent Pricing

No hidden call-out fees, no surprise charges. We quote upfront and stand by our word.

KEBS Certified

Fully licensed and compliant. Full documentation provided for every repair, service, and installation.

All Brands

KONE, Otis, Schindler, ThyssenKrupp, Mitsubishi — our engineers are trained on every major make and model.

Local Team

Permanently stationed in Nyali. Not flying in — we live here, work here, and serve our community.

Meet The Team

Leadership & Experts

Lead Engineer

Michael Otieno

Lead Engineer & Founder

15+ years in elevator engineering. Former technical lead at KONE East Africa. Founded Elevator Expert to bring world-class service to the Coast.
Operations Manager

Sarah Mwangi

Operations Manager

Ensures seamless scheduling, customer communication, and quality control for every job. Your main point of contact for all service inquiries.
Senior Technician

James Kariuki

Senior Field Technician

Specialist in control systems and emergency repairs. 12 years of hands-on experience across all major elevator brands.
Our Journey

Company Timeline

2016
Elevator Expert Founded
Established in Nyali, Mombasa with a single service vehicle and two engineers.
2018
KEBS Certification
Achieved full KEBS compliance and began offering certified inspection services.
2020
Expanded to Installation
Launched turnkey lift installation services for residential and commercial properties.
2024
200+ Lifts Serviced
Reached milestone of over 200 elevators maintained across the Kenyan Coast.
2026
Coast's #1 Choice
Recognized as the leading elevator service provider from Mtwapa to Likoni.

Ready to work with us?

Join hundreds of satisfied clients who trust Elevator Expert for their elevator needs.

Get a Free Quote